Whistleblower System

Welcome to the homepage about the Volkswagen Group Whistleblower System.

Complying with statutory regulations and internal rules has top priority at Volkswagen. This naturally also applies to Volkswagen Financial Services. We can only avoid damage  to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed and immediately remedied. Therefore, we entrusted the Central Investigation Office to operate an independent, impartial and confidential Whistleblower system

That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Whistleblower System can be made at any time and in any language.

The Whistleblower System guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct. An investigation is only initiated after very careful examination of the facts and reasonable suspicion of a regulatory violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.  

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to the investigation will not be tolerated. Personsn implicated are presumed innocent until the violation is proven.

Do you have any concern or feedback regarding a VW FS product or service? 

If you have any questions or inquiries regarding your contract or other services of VW FS or our business partners (e.g. dealerships, workshops), please contact our Customer Service.

We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints. 

How do I make a report?

It is important to make sure the information contained in the report you submit to the Investigation Office is as concrete as possible so that it can be processed and investigated in an appropriate manner. It is helpful if your report covers the following five questions:

  • Who?
  • What?
  • When?
  • How?
  • Where?
Please make sure that the descriptions contained in your report can be easily understood by persons who are not specialists in your field. It would be helpful if you are available to answer further questions. If you would be willing to do so, but wish to remain anonymous to the company, please contact the ombudspersons to make your report.
However, this does not affect the statutory right to contact designated authorities. 

Where do I send my report?

There are many ways of submitting information to the Volkswagen Group - at any time, on all channels and always while maintaining anonymity.

  • 24/7 Hotline

    You can make a report at any time using the international toll-free number: +800 444 46300*

    If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

    * Depending on the country you are calling from, it is possible that the  international toll-free hotline is not available since some  telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.

    Country specific numbers

    Country Toll free number Local number
    Brazil 0800-5912743 021-23911381
    Mexico 001-800-4610242 0155-71000355
    Slovak Republic 0800-002576 02-33325602
    USA 833-6571574 908-2198092
    South Africa 0800-994983 021-1003533
    Malaysia 1-800-819523 0154-600099
    Argentina 0800-6662992 011-52528632
    Germany 0800 444 46300 05361-946300
  • (Anonymous) Online Reporting Channel

    You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Central Investigation Office you can use the secure reporting channel to submit a report.

    Important notice: Even if your preferred language is not offered in the reporting channel, you can use any language to submit you report. You can also contact the Central Investigation Office in any language via e-mail or mail.

  • Contact to Investigation Office (e-mail, postal adress, in person)

    Central Investigation Office of Volkswagen AG 

    E-Mail:                      io@volkswagen.de

    Postal Adress:        Central Investigation Office
                                        Box 1717
                                        38436 Wolfsburg (downtown)   

    In person:                Central Investigation Office
                                        Porschestraße 1
                                        38436 Wolfsburg (downtown)

    Please make an appointment in advance by writing an e-mail to: io@volkswagen.de.

    Contact Point Whistleblower System of Volkswagen Financial Services AG

    E-mail:                    indication@vwfs.com

    Telephone:            +49-531-212-899785

    Postal adress:       Contact Point Whistleblower System ED-ELC 
                                      Gifhorner Straße 57
                                      38112 Braunschweig

    Contact Point Whistleblower System of Volkswagen Bank GmbH

    E-mail:                    investigation@vwfs.com

    Telephone:            +49-531-212-899786

    Postal adress:       Contact Point Whistleblower System ED-ELC 
                                      Gifhorner Straße 57
                                      38112 Braunschweig

Ombudspersons of the Volkswagen Group

“Ombudsman” is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Central Investigation Office for further processing.

All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the company are forwarded to the Investigation Office anonymously.

If you want to get in contact with the Ombudspersons you can find their contact details on the following homepage: http://www.ombudsmen-of-volkswagen.com/

Do you have further questions?

Questions concerning the Whistleblower System of Volkswagen Financial Services can also be addressed to our Compliance Officer via email: compliance@vwfs.com

The impartial Compliance Officer advertises and communicates about the Whistleblower System locally, being VW FS connection to the Central Investigation Office. However, the qualified and experienced colleagues ate the Central Investigation Office are also at your disposal.

Additionally, the impartial Compliance Officer will also ensure that VW FS complies with legal requirements regarding Whistleblower Systems.

More about Volkswagen Financial Services