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20th February 2026

Press Release

Warning: Scam in the Used Car Business

Volkswagen and Volkswagen Financial Services are warning of a current scam in the used car business in Germany, Austria, and Switzerland

Volkswagen and Volkswagen Financial Services urge heightened vigilance

Fake websites and offer catalogs are intended to entice customers into purchasing vehicles that do not exist

Volkswagen and Volkswagen Financial Services are warning of a fraud scheme in the used car trade. In Germany, Austria, and Switzerland, used Volkswagen models are currently being offered at particularly attractive prices via fake websites or by email using counterfeit offer catalogs. The aim is to lure potential customers and prompt them to make down payments or full payments for Volkswagen used vehicles that do not exist.

On deceptively authentic-looking websites or through seemingly reputable emails, the impression is created that the used car offers are genuine sales channels, offer catalogs, or sales materials from Volkswagen or Volkswagen Financial Services. In reality, neither the alleged sales instruments nor the vehicles offered actually exist. The perpetrators use forged email addresses, telephone numbers, and bank details.

Affected customers should contact the police immediately.

Information for editors

Volkswagen Financial Services AG is a wholly-owned subsidiary of Volkswagen AG and, as part of Volkswagen Group Mobility, manages the European financial and mobility services business. The aim of Volkswagen Financial Services AG is to support the sales of the Volkswagen Group brands and increase customer loyalty. The company is a longstanding partner of the dealership network – as a provider of financial services and as an aide and advisor. Its core products include vehicle leasing and financing, insurance, and other vehicle-related mobility products – both for private customers and for individual commercial customers and fleet customers. Through its subsidiary, Volkswagen Bank GmbH, Volkswagen Financial Services AG is also active in the direct banking sector. 

More information available at www.vwfs.com