Quick help and fast service for flood victims

July 23, 2021

Volkswagen Financial Services are donating EUR 110,000 to help the flood victims in Belgium and Luxembourg. And customers affected in Germany can rest assured that any matters relating to their contracts that they need to resolve will be dealt with in an uncomplicated manner.

The shocking images of devastating water masses and houses simply washed away will remain in people's minds for a long time.  A lot of people have lost everything in the catastrophe. The only positive aspect that can be seen in this tragedy is the solidarity being shown and the incredible willingness to help one another.

What many people forget: Germany has not been the only country affected by the flood disaster. In Belgium and Luxembourg, too, the deluge has left trails of destruction in its wake. Belgium has been particularly hard hit. As far as we know at the moment, 32 people have lost their lives as a result of the torrential rain in our neighboring country. 18 are still missing. Around 10,000 people are currently unable to return to their homes and are therefore homeless. And in Luxembourg, numerous towns and villages have also been severely damaged by the deadly flooding. Hundreds of homes are without electricity. To also help the people in the flood-stricken regions of our neighboring countries, Volkswagen Financial Services, together with its joint venture partners Volkswagen D'Ieteren Finance and Volkswagen Losch Financial Services, are donating EUR 110,000 for the reconstruction effort. At the same time, the workforce at Volkswagen Financial Services is also pitching in and taking part in the Volkswagen Group's employee campaign to raise funds for the German Red Cross.

Fast-track service for customers affected by the flood disaster

Not only are tangible financial aid and donations vital to get the rebuilding going on-site as quickly as possible. The unfussy and straightforward settlement of any contract-related matters also helps people on the spot who are suffering from the chaos. 

For this reason, Volkswagen Financial Services are offering their affected customers in the flood areas quick and uncomplicated support in the processing of leasing, financing or insurance contracts.

Customers can contact Volkswagen Financial Services at the following telephone numbers. Our staff will record the individual details of each case and make sure that the matter is taken care of in-house in the shortest possible time. Customers can best reach us Monday through Friday from 8 a.m. to 6 p.m.


  • Vehicle financing: 0531-212 02
  • Vehicle leasing: 0531-212 03
  • Insurance/damage: 0531-212 899599
  • Credit contract: 0531-212 859510
  • Compact Insurance/Commercial Damage: 0531-212 83461

In addition to phoning, customers can also contact the relevant departments responsible at Volkswagen Financial Services via the e-mail address hochwasser@vwfs.com. Please state the following in your e-mail:


  • Your specific request: leasing, financing, direct bank issue, insurance, damage claim
  • Your full name 
  • Your date of birth
  • Your full address
  • Your contract number (if available) 
  • Contact details where we can reach you

In this way, we can therefore deal with your case more quickly.





*The subsidiaries of Volkswagen Financial Services AG and its sister company, Volkswagen Bank GmbH, provide various services under the common name "Volkswagen Financial Services". These are banking services (provided by Volkswagen Bank GmbH), leasing services (provided by Volkswagen Leasing GmbH), insurance services (provided by Volkswagen Versicherung AG, Volkswagen Autoversicherung AG) and mobility services (provided by Volkswagen Leasing GmbH, among others). In addition, insurance products from other providers are brokered.

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