Volkswagen Financial Services are donating EUR 110,000 to help the flood victims in Belgium and Luxembourg. And customers affected in Germany can rest assured that any matters relating to their contracts that they need to resolve will be dealt with in an uncomplicated manner.
The shocking images of devastating water masses and houses simply washed away will remain in people's minds for a long time. A lot of people have lost everything in the catastrophe. The only positive aspect that can be seen in this tragedy is the solidarity being shown and the incredible willingness to help one another.
Not only are tangible financial aid and donations vital to get the rebuilding going on-site as quickly as possible. The unfussy and straightforward settlement of any contract-related matters also helps people on the spot who are suffering from the chaos.
For this reason, Volkswagen Financial Services are offering their affected customers in the flood areas quick and uncomplicated support in the processing of leasing, financing or insurance contracts.
Customers can contact Volkswagen Financial Services at the following telephone numbers. Our staff will record the individual details of each case and make sure that the matter is taken care of in-house in the shortest possible time. Customers can best reach us Monday through Friday from 8 a.m. to 6 p.m.
- Vehicle financing: 0531-212 02
- Vehicle leasing: 0531-212 03
- Insurance/damage: 0531-212 899599
- Credit contract: 0531-212 859510
- Compact Insurance/Commercial Damage: 0531-212 83461
In addition to phoning, customers can also contact the relevant departments responsible at Volkswagen Financial Services via the e-mail address firstname.lastname@example.org. Please state the following in your e-mail:
- Your specific request: leasing, financing, direct bank issue, insurance, damage claim
- Your full name
- Your date of birth
- Your full address
- Your contract number (if available)
- Contact details where we can reach you
In this way, we can therefore deal with your case more quickly.
*The subsidiaries of Volkswagen Financial Services AG and its sister company, Volkswagen Bank GmbH, provide various services under the common name "Volkswagen Financial Services". These are banking services (provided by Volkswagen Bank GmbH), leasing services (provided by Volkswagen Leasing GmbH), insurance services (provided by Volkswagen Versicherung AG, Volkswagen Autoversicherung AG) and mobility services (provided by Volkswagen Leasing GmbH, among others). In addition, insurance products from other providers are brokered.
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